Service H.E.R.O.™

Through selective recruitment and comprehensive training, each and every PACWEST employee understands his or her responsibility to you, our client...to protect people, property and assets.  Our employees are sensitive to the fact that they are not only responsible for the safety of your tenants and visitors, but their satisfaction as well.  The Service H.E.R.O.™ elite customer service training and rewards program was developed by PACWEST with client participation and cooperation to further enhance our ongoing Commitment to Service Excellence.  

Other PSS employee incentive and recognition programs: 

• Quality Service Award

• Officer of the Month

• Officer of the Year

• Quarterly Site Manager Dinner & Awards

• Employee Safety Award

• Site Retention Bonus

• Length of Service Award

• Site Manager Bonus Program

• Certificates of Appreciation